Telephone Triage Appointments
We have a new system in place were patients can book for a telephone triage appointment. This means that the receptionist will take your details inc your telephone number or the number you will like to be called back on so that the Doctor will give you a call and assess your health status. Once the Doctor has assessed you if need be bring you in later in the day to offer you a face to face consultation.
Appointments can be booked by telephoning the practice on 0333 332 2221, by internet or by personal attendances. We aim to offer appointments within 48 hours for non-urgent matters. Emergencies are seen on the same day. Appointments are offered with either a particular doctor or the nurse and while the practice will try to accommodate patient preferences where possible, this is subject to availability of appointments.
Appointments can be booked from 8.00am on the same day on which an appointment is required.
Emergency appointments are allocated at the end of each doctors afternoon sessions where patients can be seen for a single urgent problem. These appointments are for 10 minutes and are made at the discretion of the doctor.
During the daytime, please telephone the practice and your message will be relayed to the doctor.
The Out of Hours service, i.e. evenings and weekends, you can call 111. This service is for urgent medical problems arising out of normal surgery hours and for emergency consultation only.
Please think before you call. Please help the doctors and other patients by being considerate.
Download Our Appointments Leaflet
Other sources of medical advice and help:
- For urgent advice please contact NHS Direct on 0845 4647 or visit the NHS Direct online at www.nhsdirect.nhs.uk.
- For accidents and serious medical emergencies, please attend the A & E department at Whipps Cross Hospital.
- The local pharmacists provide a valuable service on advising on minor aliments, chronic conditions and queries about medications.
- The internet provides useful information on various medical conditions and management.
Doctors and nurses absence
Doctors and nurses absences from the practice during illness or holidays are normally covered by the other doctors and nurses. Locum staff are used as and when necessary.
There is a wheelchair accessible entrance and disabled toilet. Please contact the reception staff if you require additional assistance.
Parking bays are available outside the Grove Medical Centre under the Pay and Display scheme operated by the London Borough of Waltham Forest.
For visitors with special requirements such as hearing and visual communication difficulties, please inform a member of the reception team, who will be able to assist